Why and when your consent is necessary
When you register as a customer of Real Life Medicine, you provide consent for our doctors to access and use your personal information so they can provide you with the best care. We will only collect information provided directly by you. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes:
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice will collect your personal information:
Who do we share your personal information with?
We sometimes share your personal information:
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored in various forms as paper records, electronic records.
We take all reasonable efforts to store the information securely.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We prefer you to put this request in writing but if this is not possible you may make this request verbally and fill out the Request for Personal Health Information form. We shall acknowledge this request within 7 days and respond within 30 days. There is no fee for this request but fees may be charged for the printing of medical records from our electronic system. Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to *****email address*****
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please forward any privacy related complaints to:
We will acknowledge your complaint within 7 days and respond within 30 days.
You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002.
Privacy and our website
We endeavour to ensure our website is as secure as possible; however, users need to be aware that the World Wide Web is not a secure medium. Real Life medicine takes no liability for any interference or damage to a user's computer system, software or data occurring in connection with this website. We strongly recommend user's take appropriate measures to ensure their computer is protected against third party interference whilst on the web.
External links to other websites
Recommendations or views purported on these websites are not necessarily reflective of those of Real Life Medicine
We may use an analytics service provider for service usage analysis and reporting. Analytics service providers generate statistical and other information about usage by means of cookies, which are stored on users’ computers. The information generated relating to the Service may be used to create reports about the use of the Service and the analytics service provider will store this information.
We use Google Analytics to track website hits and other information when you access our website such as pages viewed, date and time visited etc. This information is used for statistical and website development purposes only.
If you use our online contact form your contact details will be used for us to contact you in return.
Secure transmissions are not supported and if personal information is transmitted to the Practice via our email or our online contact form the practice cannot guarantee security of these transactions.
Policy review statement
Current at 1.10.2019